Margarita Isabel B.

✔ Scheduling & Dispatching Expertise – Skilled in scheduling and dispatching technicians for a Home Warranty Company, specializing in appliance services. Experienced in coordinating service appointments and optimizing technician routes for efficiency. ✔ Emodal & Logistics Coordination – Proficient in using Emodal for truck driver scheduling, appointment setting, and container tracking via calls and email. ✔ B2B Customer Service & Technical Support – Provided Level 1 technical support and customer service for Lightning Services, assisting business clients via calls, email, and live chat. ✔ Email Support Specialist – Managed email support for a private social media platform serving US, UK, Canada, and Australia-based users, ensuring prompt and accurate assistance. ✔ Customer Support Expertise Across Multiple Channels – Experienced in high-volume email, chat, and phone support, utilizing Zendesk and Salesforce as ticketing systems. ✔ Problem-Solver with a Customer-First Approach – Adept at identifying customer concerns, troubleshooting issues, and providing clear, actionable solutions to enhance customer satisfaction. ✔ Tech-Savvy & Adaptable – Proficient in CRM platforms, ticketing systems, and communication tools, streamlining support operations for improved efficiency. ✔ Strong Communication & Multitasking Skills – Skilled at managing multiple conversations while ensuring customers feel heard, valued, and supported. Tools I used: Salesforce Zendesk Aircall Ring Central Admin Panel SAP Citrix Google Space Slack Microsoft Teams Jira