Richa M.

Have 6 years of Salesforce Admin & Marketing Automation Experience. Seasoned Salesforce Administrator with hands on : - All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules - Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports - Sandbox environment management - Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience - Identify unused or underutilised platform features - Create a platform roadmap and define priorities, liaising with stakeholders - Own the communication of any platform changes to end users and stakeholders - Data management to improve Salesforce data quality, implementing rules and automation as needed - Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer - User support tickets - Monitor and improve user adoption - New user and ongoing user training - Technical documentation - Working with integrated applications including [ DocuSign, Conga,FormStack,123form, Survey Gizmo] Marketing Automation Tools I have worked on : Hubspot Sales & Marketing Hubs Pardot Marketing Cloud Marketo Eloqua Mailchimp Active campaign In last 6 years I have got chance to work with Sole proprietorship, SMEs, Marketing agencies & Enterprise Clients. Purpose/OKRs : Always committed to Create value for your Business by Implementing best Practices. Would like to help you to implement tailor solutions according to your Business process requirements . Thanks for Reading.