Mark Steven R.

During my 5-year tenure as a Customer Service Representative, I have successfully managed various customer service responsibilities, including proficiently handling email correspondence, and providing comprehensive chat support. My expertise extends to the utilization of widely recognized customer support software and helpdesk solutions, such as Freshdesk and Zendesk, as well as the Gorgias platform. My dedication to the role is underscored by my ability to adapt to flexible work hours, as demonstrated by my commitment to 12-hour workdays for a period of one year. I thrive in high-pressure environments and am adept at working autonomously while consistently achieving targets and meeting deadlines. Notably, I earned a promotion to the role of Supervisor in my previous position, where I gained invaluable experience handling diverse support scenarios, including PayPal Disputes, Klarna Disputes, and Amazon infringement cases. My attributes and work ethic align perfectly with the qualities of an exemplary employee. I possess unwavering discipline, a strong sense of integrity, boundless optimism, and a steadfast commitment to contributing to a company's success. I am an initiative-taker, a quick learner, and am equally effective and efficient whether working independently or as part of a collaborative team.