Angelica Mikaela A.

Customer Service has been my career foundation for over 7 years — and it’s still where I thrive. I don’t just respond to customers; I create interactions that build trust, loyalty, and long-term relationships. I’ve worked extensively with CRM platforms such as Zendesk, Gorgias, and Freshdesk, allowing me to manage high-volume tickets efficiently while maintaining personalized support. I understand automation, tagging, macros, SLAs, and reporting — but I never let systems replace human connection. Beyond CRM tools, I’m highly comfortable navigating Google Workspace (Docs, Sheets, Drive, Gmail) for collaboration and reporting. I also leverage AI and productivity tools like ChatGPT to draft polished responses, Canva for visual support materials, and CapCut for content needs — ensuring support is not only accurate but engaging and brand-aligned. Let’s elevate your customer support from reactive to remarkable.