Maria Eugenia T.

Operations Management | AI Quality Assurance | Process Improvement I help businesses build efficient operations, improve team performance, and successfully integrate AI-powered workflows into their daily processes. With over 6 years of experience supporting a growing U.S.-based company, I've progressed from customer-facing operations into team leadership, operational process management, and AI-supported operations. My track record includes $200K+ earned on Upwork, 13,000+ hours worked, and multiple five-star client reviews, reflecting long-term client relationships, consistent performance, and increasing responsibilities. What I Can Help You With AI Operations & Quality Assurance Evaluate AI agent performance and identify workflow failures, missed follow-ups, and escalation issues. Analyze AI-to-human handoffs and identify gaps in operational processes. Develop quality assurance frameworks and recommend practical improvements. Support AI implementation and integration into existing business workflows. Operations Management & Optimization Manage remote teams, workloads, and daily operational performance. Analyze productivity, identify bottlenecks, and improve resource allocation. Develop and implement SOPs, quality standards, and operational guidelines. Coordinate new process rollouts, training, and workflow changes. Team Leadership & Performance Improvement Lead, coach, and support distributed teams. Monitor operational KPIs and performance trends. Develop training materials and improve process consistency. Support change management and cross-functional collaboration. Why Work With Me? I bring a combination of operational leadership, hands-on AI oversight, and practical problem-solving experience. I understand the challenges businesses face when introducing automation into established workflows, especially when AI agents and human teams must work together. My approach focuses on identifying problems, understanding their root causes, and implementing solutions that improve efficiency without compromising quality. I'm a native Spanish speaker, fluent in English, with extensive experience working remotely with U.S.-based teams. If you're looking for someone who can bring structure to your operations, improve quality, or help your team work more effectively alongside AI, I'd be happy to discuss your project.