Ivy Ferhn N.

𝑺𝒕𝒓𝒖𝒈𝒈𝒍𝒊𝒏𝒈 𝒕𝒐 𝒌𝒆𝒆𝒑 𝒚𝒐𝒖𝒓 𝒂𝒅𝒎𝒊𝒏 𝒐𝒑𝒆𝒓𝒂𝒕𝒊𝒐𝒏𝒔 𝒓𝒖𝒏𝒏𝒊𝒏𝒈 𝒔𝒎𝒐𝒐𝒕𝒉𝒍𝒚? 𝑳𝒆𝒕 𝒎𝒆 𝒉𝒆𝒍𝒑! 💼 7+ years of experience in Customer and Admin Support 👩🏻‍💻 TaxDome specialist & tech-savvy 🌐 Admin support, client management, and workflow optimization ✔️ Here’s what I can handle for you! 👇👇👇 𝑨𝒅𝒎𝒊𝒏 & 𝑶𝒑𝒆𝒓𝒂𝒕𝒊𝒐𝒏𝒔 𝑴𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕 ● Oversaw day-to-day admin operations and maintained smooth workflow ● Managed high-volume email inboxes with prompt, professional communication ● Coordinated between clients and internal teams to ensure efficient task completion ● Scheduled and coordinated personal and business appointments 𝑻𝒂𝒙𝑫𝒐𝒎𝒆 𝑨𝒏𝒅 𝑪𝒍𝒊𝒆𝒏𝒕 𝑺𝒖𝒑𝒑𝒐𝒓𝒕 ● Managed client workflows and documents ensuring accuracy and compliance ● Served as primary client contact, collecting financial documents and resolving inquiries ● Created, managed, and automated workflows to streamline processes 𝑫𝒂𝒕𝒂 𝑬𝒏𝒕𝒓𝒚 𝒂𝒏𝒅 𝑹𝒆𝒄𝒐𝒓𝒅 𝑴𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕 ● Prepared, processed, and tracked invoices for timely billing and reporting ● Maintained organized client records and financial files ● Ensured data integrity and accuracy in spreadsheets and CRMs 𝑺𝒐𝒄𝒊𝒂𝒍 𝑴𝒆𝒅𝒊𝒂 & 𝑴𝒂𝒓𝒌𝒆𝒕𝒊𝒏𝒈 ● Social media content creation, lead generation, and engagement ● Experience with Meta Business Ads, Canva, and content scheduling tools 𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝑺𝒖𝒑𝒑𝒐𝒓𝒕 & 𝑻𝒆𝒂𝒎 𝑴𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕 ● Provided high-quality customer support, resolved issues, and ensured client satisfaction ● Trained, mentored, and supervised teams to meet performance goals ● Monitored productivity and provided coaching to improve efficiency 📌 Tools & Platforms I’m proficient in: TaxDome | Google Workspace | Slack | Gusto | Active Campaign | Zoom | Canva | Xero | Meta Business Ads | Calendly | Stripe | Anchor | Textellent | Wix | Shopify 💎💎 𝑳𝑬𝑻'𝑺 𝑪𝑶𝑵𝑵𝑬𝑪𝑻 𝑺𝑶 𝑾𝑬 𝑪𝑨𝑵 𝑺𝑻𝑹𝑬𝑨𝑴𝑳𝑰𝑵𝑬 𝑌𝑶𝑼𝑹 𝑨𝑫𝑴𝑰𝑵 𝑶𝑷𝑬𝑹𝑨𝑻𝑰𝑶𝑵𝑺 𝑨𝑵𝑫 𝑯𝑬𝑳𝑷 𝒀𝑶𝑼 𝑨𝑪𝑯𝑰𝑬𝑽𝑬 𝒀𝑶𝑼𝑹 𝑮𝑶𝑨𝑳𝑺 😉 Looking forward to connecting and supporting your firm with efficient admin workflows, TaxDome management, and client support! 𝑻𝒂𝒍𝒌 𝒔𝒐𝒐𝒏, 𝑰𝒗𝒚