Arlene M.

Hi! I help Shopify brands handle high-volume customer support with fast, accurate, and empathetic responses. With 8+ years of experience and over 8,000 hours on Upwork, I specialize in resolving common eCommerce issues efficiently so you can focus on growing your business. 💬 What I handle daily: “Where is my order?” (WISMO) Refunds, returns, and replacements Order tracking and delivery issues Subscription and billing concerns Customer complaints and escalations 🛠 Tools I use: Shopify, Gorgias, Zendesk, Freshdesk, Intercom, Gmail, Slack, Trello 📊 What you can expect: Fast response times (within SLA) Clear, friendly, and human replies (not robotic) Accurate order handling with minimal errors Customers who feel heard and taken care of I’ve supported brands on Shopify, Amazon, and Etsy, handling both low and high ticket volumes while maintaining quality and consistency. If you need someone reliable who can jump in and start helping your customers right away, I’m ready to support your team.