Rebekah M.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

With over 7 years of experience in customer service, technical support, and SaaS environments, I help businesses deliver exceptional customer experiences while efficiently resolving technical issues. I specialize in providing chat, email, and phone support for B2B and B2C customers, troubleshooting software and platform issues, managing support tickets, and maintaining high customer satisfaction ratings. Throughout my career, I have supported SaaS platforms, POS systems, reservation software, and enterprise-level clients across various industries. What I Can Help You With: ✔ Customer Support (Chat, Email & Phone) ✔ Technical Support & Troubleshooting ✔ SaaS Product Support ✔ Ticket Management (Zendesk, Salesforce) ✔ Tier 1 & Tier 2 Support ✔ POS System Support ✔ CRM Management ✔ Data Entry & Data Management ✔ AI Chatbot Integration Support ✔ Knowledge Base & Documentation ✔ Customer Retention & Escalation Handling Tools & Platforms: Zendesk Salesforce Rezdy Shopify Google Workspace Microsoft Office & Excel LiveChat ChatBot Linux (Basic Troubleshooting) SQL (Basic Queries) Highlights: ✅ 7+ years of customer and technical support experience ✅ Handled 50–70+ support tickets daily while maintaining SLA compliance ✅ Experience supporting enterprise and B2B clients ✅ Strong problem-solving and communication skills ✅ Proven ability to manage escalations and complex technical issues ✅ Detail-oriented, reliable, and committed to delivering outstanding customer experiences I am passionate about helping businesses retain customers, improve support operations, and ensure every customer interaction is handled with professionalism, empathy, and efficiency. If you're looking for a dependable support specialist who can represent your brand and solve customer problems effectively, I'd be happy to help.