Jaime H.

I care for you and your business. I have been in the customer service industry for over 10 years. I worked in Business Process Outsourcing (BPO) companies for the first 6 years, then started working remotely, and finally decided to become a full-time freelancer. In this field, I've handled customers from multinational telecommunications, antivirus, and VPN companies, to small or startup companies with small teams. I dealt with usual and complicated concerns such as account inquiries and technical issues to a wide range of consumer-related requests–while handling administrative tasks and other support-related duties. I'm also fond of creating detailed step-by-step instructions for customers and internal guides for co-workers when I'm not fully occupied. I'm very keen on details–I ensure everything is documented when absolutely needed, or making it concise without losing significant details. I have a basic knowledge of using Microsoft Office programs (Word, PowerPoint, and Excel) and Google online tools such as Docs and Sheets. Apart from using client-specific and custom tools, I have experience with using Intercom, Mantle, SnapEngage, LiveChat, Zendesk, LogMeIn, Zoho, and a bit of Confluence and Jira. For internal communications, I have used Slack, Zoho, Ryver, Google, and Skype. I may not have the answer to a question upfront, but I'll be sure to get back with one and prove myself further. Being professional, patient, friendly, straightforward, and empathetic are my keys to providing exceptional service. All these with integrity are what I believe makes a support specialist, a specialist.