Joana M.
Customer and Technical Support PRO | Image Annotation & Labelling PRO
๐๐๐๐ ๐๐ฃ ๐๐๐๐๐๐ ๐ฌ๐๐ค ๐๐๐ฃ ๐๐ค๐ข๐ข๐๐ฃ๐๐ ๐ฉ๐๐จ๐ ๐จ ๐จ๐ฌ๐๐๐ฉ๐ก๐ฎ ๐๐ฃ๐ ๐๐๐๐๐๐ฉ๐๐ซ๐๐ก๐ฎ? ๐ผ 6+ years of Customer Service and Technical Support experience ๐ฅ The virtual assistant that can hit the ground running right away ๐ Tech-savvy with high-speed internet Here's what I bring to the table ๐๐ผ๐๐ผ๐๐ผ โ ๐พ๐ช๐จ๐ฉ๐ค๐ข๐๐ง-๐พ๐๐ฃ๐ฉ๐ง๐๐ ๐ผ๐ฅ๐ฅ๐ง๐ค๐๐๐: I understand that happy customers are the lifeblood of any business. I go above and beyond to ensure their needs are met and exceeded. ๐ง ๐๐๐๐๐ฃ๐๐๐๐ก ๐๐ญ๐ฅ๐๐ง๐ฉ๐๐จ๐: I'm your go-to troubleshooter. From software glitches to hardware issues, I'm equipped to tackle technical challenges head-on. ๐ ๐๐ช๐ก๐ฉ๐๐๐๐๐ฃ๐ฃ๐๐ก ๐พ๐ค๐ข๐ข๐ช๐ฃ๐๐๐๐ฉ๐๐ค๐ฃ: Whether it's through phone, email, live chat, or social media, I excel in clear and concise communication, ensuring a seamless customer experience. ๐ ๐ฟ๐๐ฉ๐-๐ฟ๐ง๐๐ซ๐๐ฃ ๐๐ฃ๐จ๐๐๐๐ฉ๐จ: I'm not just about solving immediate problems. I also provide actionable insights from customer interactions to help you make informed decisions. ๐ What Sets Me Apart ๐๐ผ ๐ ๐ผ๐๐๐ฅ๐ฉ๐๐๐๐ก๐๐ฉ๐ฎ: In the ever-evolving tech landscape, I stay current with the latest tools and trends, making sure I can provide state-of-the-art support. ๐ก ๐๐ง๐ค๐๐ก๐๐ข-๐๐ค๐ก๐ซ๐๐ฃ๐ ๐๐ง๐ค๐ฌ๐๐จ๐จ: I thrive on tackling complex challenges and turning them into opportunities for growth. ๐ฃ๏ธ ๐พ๐ก๐๐๐ฃ๐ฉ ๐๐ฃ๐๐๐๐๐ข๐๐ฃ๐ฉ: Building strong, long-lasting relationships with clients is my forte. I ensure they feel heard and valued. ๐ ๐๐๐ข๐ค๐ฉ๐ ๐๐ค๐ง๐ ๐๐ญ๐ฅ๐๐ง๐ฉ๐๐จ๐: As a freelancer, I'm experienced in managing remote support, guaranteeing consistent performance, even from a distance. โจ ๐๐๐๐๐ ๐'๐ ๐๐๐๐๐๐พ๐๐๐๐ ๐๐๐๐๐: โจ ๐ฅ Zendesk ๐ฅ Citrix Workspace ๐ฅ Kaseya ๐ฅ Team Viewer ๐ฅ Google Suite/Workspace ๐ฅ Outlook 365 ๐ฅ Gmail ๐ฅ Yahoo mail ๐ฅ One Drive ๐ฅ Google Drive ๐ฅ Airtable ๐ฅ Slack ๐ฅ Discord ๐ฅ Zoom ๐ฅ Loom ๐ฅ Skype ๐ฅ Whatsapp ๐ฅ Microsoft Teams ๐ฅ Xero ๐ฅ Canva Ready to boost your customer and technical support efforts hand in hand? ๐๐ผ Send me an Upwork message or invite so we can schedule a chat/call. Let's elevate your customer and technical support game together! Connect with me, and let's make magic happen. ๐ Xoxo, Joana Marie