Donna N.

I am a full-time consultant, and operations leadership expert with a proven track record. I'm in the top 3% of talent on Upwork with 100% job success and over $200k earned. Let's chat! Message me to set up a conversation and we can discuss what you are looking for. ➡ 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 Leading operational strategy for start-ups and organizations experiencing rapid growth. ➡ 𝗗𝗼𝗺𝗮𝗶𝗻𝘀 Primarily service-based and SaaS companies, with additional process design/ redesign in other sectors. Examples: Law firms, healthtech, fintech, marketing agencies, consulting firms, banking/ finance, healthcare, technology, automotive, higher education, retail, hospitality, events, and franchise organizations. ➡ 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗲𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁𝘀 Fractional roles such as COO/ VP Operations/ Director of Operations leading operational design, inclusive of tech solution sourcing and implementation, process design/ redesign, documentation and training material, development of company intranet portals using SharePoint. ➡ 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝗔𝘂𝗱𝗶𝘁𝘀 Preparing for and managing the internal evidence collection for cybersecurity audits and assessments. Expert level knowledge of HITRUST and SOC 2 frameworks, as well as HIPAA, GDPR, and state-level data privacy requirements. Familiar with StateRAMP and FedRAMP. Recommendations for a third-party audit firm can be provided as required; Blackwood Operations does not offer services as an auditor. ➡ 𝗔𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗸𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲 Expert level user across Microsoft Office applications: Word, Excel, PowerPoint (PPT), Visio, Project (& Project Server), SharePoint, Aha, Smartsheet, TFS, Jira, et.al. Expert level user of SmartAdvocate (legal software) - automated procedures, reporting, email/ task/ document templates, and custom UDF pages. ➡ 𝗔𝗱𝗱𝗶𝘁𝗶𝗼𝗻𝗮𝗹 𝗶𝗻𝗳𝗼 Track record of success building and leading teams. Expert at documenting policies and procedures in ways that are easy to access and manage (I.e. SharePoint portals and team sites). ➡ 𝗧𝗮𝗰𝘁𝗶𝗰𝗮𝗹 𝗮𝗿𝗲𝗮𝘀 𝗼𝗳 𝗰𝗼𝘃𝗲𝗿𝗮𝗴𝗲 Business operations management, executive leadership, management consulting, process design, high-profile project management, business transformation, business plan & strategy development, financial forecasting, security audit planning & management, budgets, policy and procedure writing. I have extensive experience working with C-suite executives to solve core business challenges and lead change management.