Kossoun Ange A.

Hello, valued client, As a **Top-Rated** expert on Upwork, with a **100% Job Success Score** and nearly **1,400 hours** dedicated to excellence, I am your go-to partner for impeccable **French-language** customer support and e-commerce management. I specialize in optimizing the customer experience and operational efficiency for **Shopify** stores. My expertise includes: * **Multichannel Customer Support (French & English)**: Proactive and empathetic handling of inquiries via phone, chat, and email. Proficiency with **Gorgias, Zendesk, and Freshdesk** platforms to ensure fast and personalized responses. * **Shopify Store Management**: Entering product data, updating catalogs, managing orders and returns, ensuring your e-commerce operations run smoothly. * **E-commerce Administrative Support**: Organizing and optimizing administrative tasks (calendar management, scheduling appointments, creating quotes/invoices) with full proficiency in **G Suite** and **Microsoft Office (Excel, Word, PowerPoint)**. With several years of intensive experience in *customer care* and in-depth knowledge of dropshipping and e-commerce tools, I’m ready to dedicate more than 40 hours a week to ensuring your customers’ satisfaction and the growth of your business. My goal is to provide you with high-quality work that results in loyal customers and streamlined operations. Contact me to discuss how I can transform your customer support and optimize your Shopify management.