Clara Jean L.

I have worked as a Customer Care Representative for 3 years before I transitioned to providing Virtual Assistance. My over 4 years of experience as a Shopify admin and Head of Customer Service gave me a strong set of skills in managing a Shopify account, Logistics and Shipping, Customer Service, and B2B communications with business partners and clients. And to be specific, those skills are the following: - Email management/answering customer inquiries using Gorgias - Chargeback and Order Disputes Management - Customer account navigation and management - Direct Communication with Logistics Partners (USPS, DHL, etc) - Printing and Shipping Labels through PirateShip and Shipstation - Providing Executive Assistance (reporting directly to the CEO) - Creative input for Social Media posts - Subscription tools management - Customer-centric Attitude (the bonus part: I am also an artist and can provide help on the creative side of your business.)