Christine Bernadette S.

I help businesses keep projects moving, improve their processes, and make sure the systems behind their operations actually work. I have 8 years of experience across IT, project management, business operations, systems implementation, and client management. With a Computer Science degree and a background in technical support and systems engineering, I understand both the technical side of a business and the people and processes behind it. I have worked with software companies, startups, and international clients, coordinating teams, managing projects, documenting processes, supporting implementations, and keeping stakeholders aligned. Here are a few examples of the work I have handled: 1. Project and team coordination: I worked with a distributed team of 100+ editors. I helped coordinate workflows, manage priorities, follow up on blockers, and support the migration from Asana to an internal platform. My focus was keeping the team organized and making sure work continued moving. 2. Systems implementation and technical coordination: My experience includes ERP (NetSuite) and POS environments, requirements gathering, field mapping, integration coordination, feature testing, and user acceptance testing. I have worked between clients and technical teams to clarify requirements, identify limitations, track issues, and make sure solutions are ready for use. 3. Business operations and process improvement: I have supported day-to-day operations, hiring and onboarding, documentation, project databases, reporting, scheduling, and workflow improvements. I enjoy taking processes that are scattered across different tools and turning them into something clear, organized, and easier to maintain. 4. Client and stakeholder management: I have managed client relationships, facilitated meetings, documented decisions, followed up on deliverables, and communicated with both technical and nontechnical stakeholders. I make sure clients know what is happening, what needs attention, and what comes next. Here is where I can help your business: • Project management and delivery coordination • Technical operations and business process improvement • Software implementation and rollout coordination • Workflow mapping, SOPs, and process documentation • ERP/POS coordination, requirements, and UAT • Cross-functional team and stakeholder management • Client onboarding, training, and ongoing support • Task tracking, reporting, and operational follow-through Tools and systems I have worked with: 1. Project Management: Notion, Asana, Jira, Monday, ClickUp, Trello 2. Documentation: Confluence, Coda, Google Workspace, Microsoft 365 3. ERP, POS and Technical Systems: NetSuite, POS platforms, ServiceNow, Kibana, Zabbix, Datadog 4. CRM and Automation: GoHighLevel, HubSpot, Zapier, Apollo, Claude, ChatGPT 5. Communication: Slack, Microsoft Teams, Zoom, Google Meet I can adapt to your existing tools and processes, or help you organize them when things need improvement. How I work: I take ownership of my responsibilities, communicate proactively, and keep track of the details. When something is blocked, I raise it early and work with the right people to move it forward. I also understand that good project management is not just about updating task boards. It is about making sure people understand their responsibilities, decisions are documented, and the work gets completed. If you need someone who can manage projects, coordinate technical teams, improve business processes, and keep daily operations organized, I would be happy to discuss what you need help with.