Christine Bernadette S.

Technical Operations Manager | 8 Years in Systems Optimization

Senior Technical Operations Manager | Systems & Process Architect | B2B Implementation Lead I help growing companies turn messy operations into scalable systems. With 8+ years of experience in technical operations, product coordination, and systems implementation, I specialize in building structured workflows, leading cross-functional teams, and translating business strategy into executable roadmaps. My background spans software product environments, POS systems, ERP integrations, startup operations, and client-facing B2B implementations. I don’t just manage tasks, I design the operational backbone that allows teams to scale. Core Expertise: Operations & Systems Design • Business flow analysis & optimization • SOP architecture and documentation systems • Workflow automation planning • Process mapping between platforms (e.g., POS - ERP) • Internal control frameworks Product & Implementation Management • Software implementation & rollout coordination • POS system enhancements & feature testing • ERP field mapping (e.g., NetSuite integrations) • API coordination & event-based workflows (SSE environments) • UAT testing & pre-client demo validation Startup & Organizational Operations • Roadmap planning (Product, Marketing, Launch, Onboarding) • Budget planning & operating proposals • Hiring coordination & team onboarding frameworks • Curriculum operations & validation workflows • CRM setup & calendar system configuration Client & Stakeholder Management • Executive-level reporting & development summaries • Meeting facilitation & structured documentation • B2B implementation support • Cross-functional alignment (tech, ops, leadership) Tools & Platforms: 1. Project & Task Management Jira Monday Asana Trello 2. ERP / POS / Technical Systems NetSuite (field mapping & integration coordination) POS Systems (returns, reporting, customer lookup workflows) ServiceNow Access Management Systems Kibana Zabbix Datadog 3. CRM & Business Systems CRM setup & calendar synchronization Scheduling system configuration Learning Management Systems 4. Automation & Lead Tools GoHighLevel Zapier Apollo 5. Documentation & Knowledge Management Confluence Coda Google Workspace Microsoft 365 6. Communication & Collaboration Slack Microsoft Teams Zoom Google Meet WhatsApp What Makes Me Different • I bridge business and technical teams clearly • I document everything in structured, scalable formats • I test before presentation minimizing client-facing risk • I think in systems, not isolated tasks • I build operational clarity for founders and leadership If you’re a startup, agency, or growing tech company that needs structure, accountability, and implementation leadership, I can help you build the operational engine behind your growth.