Nhica M.

Results-driven Insurance Virtual Assistant with 5 years of experience in Personal Lines and Commercial Lines Insurance. Providing exceptional administrative, customer service, and policy support to insurance agencies and brokers. Skilled in handling client inquiries, policy renewals, appointment scheduling, data entry, and CRM management while ensuring accuracy and confidentiality. Experienced in working with auto and property insurance accounts, with a strong ability to communicate professionally and build positive client relationships. Proficient in using insurance management systems, Microsoft Office, Google Workspace, and communication tools to streamline daily operations and improve client satisfaction. Highly organized, detail-oriented, and committed to delivering efficient virtual support in fast-paced environments.