Aman B.
Project Manager | Operations, Customer Success & AI
Hi, I'm Aman. For 13+ years I've taken messy goals and turned them into delivered results: software and hardware rollouts at a global enterprise, a business built from zero, and today, production AI products for enterprise clients. WHAT I'VE DONE - AI products (Fractal, 2026 – present) Build production AI agents and RAG apps for a Fortune 500 pharma client. Cost optimisation work contributed to about USD 1M in annual savings. - E-commerce business built from scratch (Beyond Peptides, 2023 – 2026) As project and shop manager, grew a Poland-based brand to 30 products, 5 suppliers and 20,000+ orders across the EU and US. Managed developers to build the website, sourced payment providers in a hard-to-serve category, managed suppliers and lab testing, ran influencer partnerships, and set up the customer service help desk. - Client operations and AI sales platform (Cosnet Global Solutions, 2024 – 2026) Onboarded clients, acquired premium aftermarket domains for them and ran marketing campaigns. Built an AI sales platform used by 50+ users across 10+ organisations, lifting lead generation by about 50%. - Customer success (Careerist, US EdTech, 2021 – 2023) Built and led a 12-person customer success team across several countries for 2,000+ learners: Intercom, L1/L2 support, SOPs, knowledge base. Turned student feedback into a full rebuild of the learning platform. - Cybersecurity remediation (Freelance, 2021) An audit blocked the company's cyber-insurance cover. As project manager, I mapped each vulnerability to an owning team, drove the fixes, verified them, and closed every item the insurer required within 3 months. - Enterprise delivery (Infosys for adidas, 2013 – 2021) As Product Rollout Manager, led the global rollout of a 3D design platform across Europe, Asia and the Americas. Rolled out three applications for designers and factories, including NAS hardware at factory sites in China, Japan, Pakistan and Portland. Owned the Adobe suite end to end for 2,000+ users and led support and development teams. HOW I CAN HELP YOU - Run projects and rollouts end to end — vendors, timelines, testing, go-live - Act as your operations lead or right hand — keep priorities moving and follow through - Set up or improve customer support and onboarding - Bring practical AI into your workflows — automations, internal tools, dashboards CREDENTIALS ITIL Foundation — AWS Solutions Architect – Associate (certified 2020) — Bachelors in Electronics & Instrumentation Engineering TOOLS Jira, Confluence, Notion, Trello, Intercom, Zendesk, Freshdesk, HubSpot, Field Nation, Google Workspace, Slack, AWS, Azure I've worked US hours, including Pacific time, and I'm comfortable across geographies and cultures. If you need someone who owns outcomes and communicates clearly, I'd be glad to talk.
Earnings and projects
An estimate from an earlier read
Last 6 months: $2.4k
Billed in all: $11,009$11k
$2.4k in the last 6 months
Across 3 contracts
Across 18 contracts
Earnings, last 30 days
No data since Nov 5, 2026.
Skill rankings: Top 14% in Amazon S3
Ranked by MRR among everyone on Upwork with the skill.
- Amazon Kinesis Video Streams13 freelancers · 🇮🇳 #2Top 23%🇮🇳#2 of 5
- #38CentOS243 freelancers · 🇮🇳 #6Top 16%🇮🇳#6 of 39
- #41Amazon Redshift215 freelancers · 🇮🇳 #10Top 19%🇮🇳#10 of 53
- #83AWS Amplify524 freelancers · 🇮🇳 #23Top 16%🇮🇳#23 of 132
- #147Amazon S31,028 freelancers · 🇮🇳 #35Top 14%🇮🇳#35 of 280
- #224Amazon EC21,513 freelancers · 🇮🇳 #63Top 15%🇮🇳#63 of 458
- #366Terraform2,052 freelancers · 🇮🇳 #67Top 18%🇮🇳#67 of 409
- #490AWS Lambda2,947 freelancers · 🇮🇳 #131Top 17%🇮🇳#131 of 870