Atsou Komi B.

Microsoft 365 and Active Directory specialist with 5+ years in technical support and 2 years in customer service. Expert in Exchange, SharePoint, Teams, Azure AD, Active Directory, and hybrid identity environments. Skilled in troubleshooting complex issues, optimizing system performance, and delivering seamless user experiences across cloud and on-prem platforms. Proven track record in resolving client inquiries with high satisfaction. Combines deep technical knowledge with strong problem-solving and a customer-first mindset. Passionate about cloud technologies, automation, and continuous learning. Strong analytical, interpretative, and data modeling capabilities applied to resolving IT, technical, and commercial challenges across global markets (Switzerland, France, Canada, Belgium, USA, Australia, etc.). Excellent command of operating systems (Windows, macOS, etc.) and professional tools (RAVE 2.0, CMAT, RDS, CRM, Dynamics 365, ServiceNow and others). Empathetic, optimistic, and enthusiastic with resistance to pressure and stress. Excellent problem-solving skills with high technical skills. Excellent communication skills to present ideas and results.