Christine Joyce B.

I’m an experienced IT Professional with 10+ years of experience in the IT industry and a Bachelor’s Degree in Information Technology. My core expertise is in Technical Business Analysis, IT Project Management, Agile/Scrum, Requirements Engineering, and DevOps, with a strong background in customer service and stakeholder management. I specialize in bridging the gap between business requirements and technical implementation—helping clients transform ideas and business needs into clear, actionable requirements that development teams can successfully deliver. 🔹 Technical Business Analysis & Requirements As a Technical Business Analyst, I work directly with clients, stakeholders, and development teams to: * Conduct requirements elicitation and stakeholder interviews * Analyze business processes and identify opportunities for improvement * Create detailed requirements documentation * Define user stories, workflows, acceptance criteria, and test scenarios * Translate business requirements into clear technical requirements * Collaborate with developers to assess technical feasibility, dependencies, and limitations * Work with QA/testers to identify defects, edge cases, and enhancement opportunities * Coordinate with UI/UX designers to create workflows and solutions aligned with business requirements * Review UI/UX solutions with a focus on usability and accessibility, including ADA compliance * Support User Acceptance Testing (UAT) * Coordinate requirements and deliverables across multiple teams * Identify project blockers and proactively develop solutions * Provide project updates and reports to stakeholders and senior management 🔹 Agile Project Management I have hands-on experience managing multiple projects and workstreams simultaneously while ensuring requirements, development, testing, and deployment remain aligned with project timelines. My experience includes: * Sprint planning and backlog management * Daily stand-ups and Agile ceremonies * Sprint retrospectives * Project planning and status reporting * Stakeholder and client communication * Risk, issue, and blocker management * UAT coordination * Release and deployment coordination * Managing project priorities and timelines * Working closely with senior management on project updates, automation opportunities, and process improvements 🔹 DevOps & Technical Support My background in DevOps Engineering allows me to understand not only the business side of a project, but also the technical challenges involved in implementation and production support. I have experience with: * Troubleshooting backend and application issues * Production deployments and release management * Incident and service request management * SLA-driven technical support * Priority 1 and Priority 2 incident resolution * War Room participation * Application and process enhancements * Root-cause investigation and issue resolution * Creating SOPs and technical documentation * Improving processes to minimize downtime, errors, and recurring incidents Having both Business Analysis and technical/DevOps experience allows me to communicate effectively with business stakeholders, developers, QA teams, designers, and management. 🔹 Stakeholder & Client Communication I’m comfortable communicating with everyone from technical teams to high-level executives. I regularly prepare reports, provide project updates, facilitate discussions, clarify requirements, and help teams make informed decisions. My customer service experience has also taught me how to: * Build strong professional relationships * Understand client expectations * Handle difficult or high-priority situations professionally * Communicate complex technical information in a clear and understandable way * Work collaboratively with distributed and cross-functional teams Why Work With Me? I bring a combination of business analysis, project management, technical knowledge, and customer-focused communication to every project. If you need someone who can understand your business requirements, communicate effectively with developers, manage project activities, identify potential blockers, and help move your project from idea to deployment, I can help. Core Skills: Technical Business Analysis • Business Analysis • IT Project Management • Agile • Scrum • Requirements Gathering • User Stories • Acceptance Criteria • Workflow Diagrams • UAT • Stakeholder Management • Project Coordination • Product/Feature Enhancements • UI/UX Collaboration • Accessibility/ADA • DevOps • Incident Management • Release Management • Production Support • Technical Documentation • Process Improvement • Client Communication