Kyle Desiree L.

Hi! I’m Kyle, a Customer Support and Client Success professional with hands-on experience in Trading & FinTech, E-commerce, technical support, and team leadership. I currently work in the trading technology space, supporting clients with algorithmic trading platforms, NinjaTrader 8, TradingView, VPS environments, broker connections, trading strategies, prop firms, and account onboarding. As a Client Support Team Leader, I also handle escalations, technical investigations, client communication, and coordination between customers and internal teams. I also bring strong E-commerce and Customer Support experience, including Shopify and Amazon operations, order and payment issues, refunds and disputes, product research, supplier research, listings, and day-to-day customer communication. What I can help you with: • Customer Support via Email, Live Chat & Discord • Trading & FinTech Customer Support • NinjaTrader 8 & TradingView Support • Client Onboarding & Technical Troubleshooting • E-commerce / Shopify & Amazon Support • Refunds, Payments & Customer Escalations • Product & Supplier Research • SOPs, Documentation & Team Coordination • AI Tools & Workflow Assistance • Community / Discord Moderation Platforms & Tools: NinjaTrader 8, TradingView, Tradovate, Rithmic, TradersPost, Collective2, QuantVPS, Shopify, Amazon Seller Central, HubSpot, Zoho Desk, Re-Amaze Discord, PayPal, and more. I also have 4+ years of personal trading experience, giving me a practical understanding of trading terminology, technical analysis, market behavior, risk management, and the needs of traders. This allows me to communicate naturally with clients in the trading and FinTech space instead of simply following a support script. I’m organized, tech-savvy, quick to learn new systems, and comfortable taking ownership of customer issues from the initial inquiry through resolution. If you need someone who understands customers, technology, e-commerce, and trading, I’d be happy to help your business.