Fritzie Kate I.

Are customer emails, support tickets, returns, refunds, and order issues taking too much of your time? I can help. I'm an experienced E-commerce Customer Support Specialist with 5+ years of experience supporting online businesses and their customers. I specialize in customer support, Shopify, Amazon, Gorgias, Zendesk, order management, returns, refunds, exchanges, and issue resolution. I don't just answer tickets—I take ownership of customer concerns, find the right solution, communicate clearly, and follow through until the issue is resolved. HERE'S HOW I CAN HELP: CUSTOMER SUPPORT • Email and ticket support • Customer inquiries and product questions • Order status and tracking • Returns, refunds, and exchanges • Warranty claims and replacements • Complaints and escalations • Troubleshooting and issue resolution • Follow-ups on unresolved cases E-COMMERCE SUPPORT • Shopify order management • Amazon customer support • Order processing and cancellations • Product and order information updates • Returns and refund coordination • Customer/order information management • E-commerce administrative support SUPPORT PLATFORMS & TOOLS • Gorgias • Zendesk • Shopify • Amazon • eBay • Salesforce • Klaviyo • Google Workspace • Microsoft Office • Slack • Trello WHAT YOU CAN EXPECT FROM ME ✓ Professional and empathetic customer communication ✓ Fast and accurate ticket handling ✓ Strong attention to detail ✓ Reliable follow-through ✓ Excellent written English ✓ Ability to manage multiple priorities ✓ Quick to learn new tools and processes ✓ Comfortable working independently ✓ Solution-focused approach ✓ Consistent and dependable support I understand that customer support directly affects your brand's reputation and customer loyalty. That's why I focus on making every interaction clear, helpful, and professional while following your company's policies and processes. Whether you need someone to manage your support inbox, handle Shopify orders, assist Amazon customers, process returns and refunds, or take care of day-to-day e-commerce support, I can step in and help keep things organized. If you're looking for someone reliable who can take ownership of your customer support and e-commerce tasks, I'd be happy to help.