Margaret O.

I help businesses stabilize one of the most important elements, the bridge between the customers and the product/service. Kindly note: I do not have an accent when speaking on the phone. My name is Margaret. I'm a Customer Support and Technical SaaS Specialist with a background of over 4 years helping organizations across diverse industries and multiple time zones. On any given day, I'm enlightening clients on the product's benefits, configuring/coordinating workflows, troubleshooting bugs, liaising with other departments, or simplifying a complex issue for a frustrated client. I make sure to close the gaps that keep customers from feeling like they have someone holding their hand every step of the way. Onboarding and supporting clients through effective communication, interactive tutorials/documentation, troubleshooting, and customer relationship management are essential to ensure clients can use a product or service effectively. I have worked with Salesforce Service Cloud, Jira, Zendesk, Zoho, TeamViewer, Slack, Discord, VoIPs, etc., to aid support both internally and externally. Click the "Invite to job" button or send me a message if you would like to keep your customers coming back!