Rodel M.

Customer Service and Technical Support Specialist I am an experienced Customer Service and Technical Support Specialist with hands-on experience supporting e-commerce businesses. I help companies provide professional and reliable support to their customers while maintaining a positive brand experience. I have experience handling customer inquiries related to orders, product questions, shipping concerns, refunds, and general support requests. I focus on clear communication, fast problem solving, and creating a positive experience for every customer interaction. I am comfortable working in fast-paced environments and managing multiple customer requests while maintaining professionalism and attention to detail. Support Experience Customer support through email and chat Order tracking and shipping assistance Refunds and replacement requests Handling customer complaints professionally Technical troubleshooting and customer guidance Helpdesk ticket management Tools and Platforms Shopify Zendesk Freshdesk Gorgias Reamaze Zoho Jira Sticky Help Scout ChargeDesk RingCentral Five9 Slack Meta Business Suite I am reliable, organized, and committed to providing high-quality customer service that supports business growth and customer satisfaction. I am open to both full-time and part-time opportunities and can quickly adapt to new systems and workflows.