Carlota D.

Detail-oriented professional with over four years of experience in the BPO industry and extensive experience as a Virtual Assistant and Legal Intake Specialist for a law firm. Skilled in handling prospective client inquiries, conducting case intake, scheduling consultations, maintaining accurate records, and providing administrative and client support to attorneys. Known for delivering professional and empathetic customer service while ensuring accuracy, organization, and efficient communication. Passionate about helping clients navigate the initial stages of seeking legal assistance and contributing to smooth, effective law firm operations. Actively seeking opportunities to leverage my expertise in client intake, customer service, and virtual assistance to support a growing legal team and enhance the overall client experience. ❤️