Pethuel P.

Customer Service Rep, Chat Support, Data Entry & Appointment Setter

With over 10 years of dedicated experience in customer service, I have honed my skills in delivering exceptional service to clients across various industries. My expertise lies in effectively managing customer inquiries, resolving issues, and ensuring satisfaction at every touchpoint. Key Strengths & Skills: Customer Support Management: Proficient in handling customer inquiries via multiple channels including email, chat, and social media. I excel in responding to both simple and complex issues in a timely and professional manner. Conflict Resolution & Problem Solving: Skilled in de-escalating difficult situations, addressing customer complaints with patience and empathy, and providing creative solutions that ensure long-term satisfaction. CRM Tools & Ticketing Systems: Experienced in using customer relationship management (CRM) software such as Zendesk, Gorgias, Reamaze, and Freshdesk, to manage customer interactions, track support tickets, and maintain detailed records. Multitasking & Time Management: I thrive in fast-paced environments, ensuring that all inquiries are handled efficiently, even during peak hours. I can juggle multiple customer requests without sacrificing quality.