Ana Patricia S.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I have nearly 8 years of customer service experience, primarily in the travel industry, handling flight, hotel, and car bookings as a travel specialist. I’ve also worked in back office support for clinics, performing administrative tasks, data analysis, call evaluation, and calibration. Additionally, I served as a front desk officer at a chiropractic clinic, assisting patients with appointment bookings and inquiries. These diverse roles have helped me grow both professionally and personally. I’m passionate about my work and always eager to learn and take on new challenges. Expertise: Inbound Call Handling Outbound call handling Email Chat Quality Control Officer/Evaluator Provides 5 Star Customer Satisfaction Multitasker Admin/Virtual Assistant 4 years Customer Service Subject matter expert Management Skills Active Listening 1 year Data Analyst Tools: CRM / Customer Support - Zendesk - Swoop - Kustomer - Oracle Communication & Collaboration - Zoom - Skype - Slack - Microsoft Teams - BlueJeans - Cisco (Webex / communication tools) Contact Center / Customer Experience Platforms - NICE - Avaya - UJET Productivity & Office Tools - GSuite (Google Workspace) - Google Docs / Sheets - Outlook - Microsoft Office Identity & Access Management - Okta Knowledge Base / Internal Tools - Guro Travel / Reservation Systems - Amadeus - Voyager Payment / Transaction Processing - Transaction Express - Transaction Central Healthcare / EMR (Electronic Medical Records) - Brightree - eClinicalWorks - AdvancedMD - ModMed - Athena (Athenahealth) - Cerner - Medent - Practice Analytics - iClinic - ChiroTouch