Danielle Maye C.

Inventory & Supply Chain Specialist | NetSuite | Shopify | E-commerce

Supply Chain & E-Commerce Operations Specialist | ERP, Inventory, Key Account Management & Omnichannel Fulfillment | 10+ Years Experience I am a Supply Chain and E-Commerce Operations Specialist with over 10 years of experience managing end-to-end inventory, warehouse, procurement, order fulfillment, and customer account operations across manufacturing, wholesale, retail, and multi-channel e-commerce environments. My expertise focuses on building operational accuracy, structure, and control across complex supply chains while maintaining strong relationships with key customers, vendors, and business partners. I ensure ERP systems reflect real-time inventory movements, orders are processed accurately across multiple sales channels, and procurement and fulfillment workflows remain aligned and efficient. I have extensive hands-on experience working within ERP, warehouse, and fulfillment systems including SAP, Oracle NetSuite, ShipHero, and SPS Commerce, along with direct operational exposure to major global and regional e-commerce platforms such as Shopify, Amazon (Seller Central and Vendor Central), Walmart Marketplace, Chewy, Faire, Shopee, and Lazada. This includes managing inventory synchronization, order processing, vendor coordination, customer account support, and multi-channel fulfillment workflows across both B2C and B2B environments while maintaining high levels of accuracy, service excellence, and system integrity. **Core Expertise** • Inventory management and stock control across multi-channel, multi-location environments • Warehouse operations coordination including receiving, storage, picking, packing, and dispatch • ERP operations and master data management (SAP, Oracle NetSuite) • Omnichannel order fulfillment (Shopify, Amazon SC & VC, Walmart, Shopee, Lazada, Chewy, Faire) • Fulfillment system management and EDI workflows (ShipHero, SPS Commerce) • Purchase order management, supplier coordination, and inbound logistics tracking • Inventory reconciliation, cycle counting, and discrepancy resolution • Demand planning support and replenishment coordination • Key account management and customer relationship management • Customer issue resolution, order management, and service coordination • Cross-functional stakeholder communication and vendor relationship management • Operational reporting, analysis, and dashboard creation using Excel and Power BI **Approach** I specialize in identifying and resolving gaps between system data and actual operational execution. This includes correcting inventory discrepancies, improving fulfillment accuracy across multiple sales channels, maintaining strong customer and vendor relationships, and ensuring supply chain processes remain aligned from procurement through final delivery. I am highly experienced in fast-paced, high-volume environments where multiple SKUs, suppliers, sales channels, and customer accounts must be managed simultaneously. I take pride in providing responsive support to key accounts, proactively resolving operational issues, and building long-term business relationships that contribute to customer satisfaction and retention. **Value I Bring** • Improved inventory accuracy across ERP and e-commerce platforms • Stronger relationships with key accounts, customers, and business partners • Enhanced customer satisfaction through proactive communication and issue resolution • More efficient and reliable multi-channel order fulfillment • Better visibility across procurement, inventory movement, and sales channels • Reduced operational errors and improved process consistency • Stabilized backend operations supporting scalable business growth