Juwel R.

I keep agency clients informed, projects on schedule, and delivery teams moving, so founders stop chasing status updates and start renewing. I run client accounts end to end: discovery and scoping, onboarding, planning, team coordination, progress tracking, client communication, quality review, and delivery. I own the relationship and the timeline, not just the ticket. WHAT I OWN Client success and account management. I am the single point of contact. Proactive weekly updates, clear expectation setting, honest conversations when scope or timeline changes, and early warning when an account is at risk. Eight of my Upwork clients have endorsed me for clear communication, reliability and accountability for outcomes. Onboarding and process. Intake documentation, kickoff calls, SOP and workflow setup, tool configuration, and handover so the next project runs faster than the last. Reporting and stakeholder communication. Progress reports, performance data, and recommendations leadership can act on. I present findings, not raw dashboards. Team leadership. I founded and run a digital agency, hire and onboard contractors, and previously managed a trade marketing team at a national 360 agency. I have led people, not only tasks. WHY CLIENTS KEEP ME 1. Nothing goes quiet. You hear from me before you have to ask. 2. I can read the technical work. Six years building web applications means I know when a build is genuinely blocked and when it is not, and I can brief developers in their own language. 3. Problems surface early, with options attached — not after the deadline. 4. 100% Job Success, Top Rated, 26 jobs and 1,319 hours delivered on Upwork. TOOLS GoHighLevel, ClickUp, Asana, Trello, Notion, Slack, Google Workspace, Excel and Sheets, Zoho, Zoom, Loom, Stripe, and AI-assisted reporting and documentation workflows. BEST FIT FOR Digital, marketing, web and creative agencies that have more clients than coordination. Founders who are still the bottleneck on every account. Teams that need someone to own delivery so the owner can sell. If that sounds like your situation, send me a message with what is currently slipping. I will tell you how I would structure it before you hire me.