Carlo P.

For over 8 years of my career working as Sales and Telemarketer I am confident that to be one of the most fit to be with your company I have almost a decade of work experience in the BPO industry both in technical and sales. And had taught me how to both reach and exceed customer's expectations and provide service that they can count on. Self-motivated and goal- oriented professional seeking Virtual Assistant position. Bringing 8 years of hands on experience in handling calls, for information tier 1 support and effectively selling company products and building outstanding customer service to each calls. SUMMARY OF SKILLS AND QUALIFICATIONS: Customer Service expert with 8 years of work experience. *Years of experience as an appointment setter and a cold caller for real estate *Sets appointments for our Real Estate Clients via outbound and inbound cold calling, SMS and email. *Pre-qualify Client leads and ensure quality leads are harvested from the system. Prospect potential property buyers or sellers and convinces them to sit down and meet with the client. *Harvests lead from different portals and social media platforms. *Updates and keeps track of all lead information in the clients database. *Perform follow-up calls with leads *CRM Management and Data entry *Ability to multitask using mediums of communications simultaneously, including phone, email and chat while working in t a fast-paced environment. *Able to respond to on desk queries, explain product benefits, price and offers, and provide assistance in adding new service or upgrading their existing service. *Can negotiate with customers and converts a query into a sale *Consistent in setting appointments *Excellent communication skills *Flexible to work on a graveyard shift *Knowledgeable and with hands on experience with the use of different dialers and CRM tools *Proficient with the use of Google drive, docs, spreadsheet and forms. *Keen to details *Proficient with the use of MS office *Has strong work ethics, independent self-starter and can adapt to change quickly *Have a steady source of motivation that drives me to do my best *Flexible to work on a graveyard shift *High speed internet connection