Andrea P.

Customer Service

I am Andrea Posadas, 25 yrs old, and have over 5years of experience in the BPO industry. I have worked with a total of 2 large call center companies in our city and can proudly say that I have never failed in being an asset in both. I have handled both voice (calls) and non-voice accounts (emails, chats) from being a technical support, a billing representative up to a customer service specialist. I have garnered multiple awards and have never received any negative feedback from my past employers. Skills/Experiences: Excel sheets Appointment setting Booking Outbound/Inbound Calls Email support Live Chats Billing Representative Customer service Technical support

🇵🇭Bacolod City, Philippines$9/hr80% JSSSince Jan 2021

Earnings and projects

MRR

$1,657$1.7k

Last 6 months ÷ 6

#28,635 / 412,022 / 412k

🇵🇭#3,924 / 56,319 / 56.3k

Revenue, last 30 days

$1,761$1.8k

Last 6 months: $9.9k

#24,700 / 412,022 / 412k

🇵🇭#3,433 / 56,319 / 56.3k

Total earnings

$100,716$101k

Billed in all: $105,765$106k

#38,842 / 412,022 / 412k

🇵🇭#5,058 / 56,319 / 56.3k

Per project

$100,716$101k

$9.9k in the last 6 months

#191 / 412,022 / 412k

🇵🇭#4 / 56,319 / 56.3k

Projects, last 6 months

0% fixed100% hourly

#128,092 / 412,022 / 412k

🇵🇭#14,297 / 56,319 / 56.3k

Projects in all

Across 2 contracts

0% fixed100% hourly

#360,671 / 412,022 / 412k

🇵🇭#43,767 / 56,319 / 56.3k

$106k+$1.8k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch

Skill rankings: Top 5% in Active Listening

Ranked by MRR among everyone on Upwork with the skill.

#25Active Listening497 freelancers · 🇵🇭 #7Top 5%🇵🇭#7 of 188
#54Multitasking598 freelancers · 🇵🇭 #16Top 9%🇵🇭#16 of 278
#135Communication Skills2,224 freelancers · 🇵🇭 #40Top 6%🇵🇭#40 of 797
#201Product Knowledge2,128 freelancers · 🇵🇭 #112Top 9%🇵🇭#112 of 1,267
#300Customer Experience2,788 freelancers · 🇵🇭 #117Top 11%🇵🇭#117 of 1,061

Andrea P.

Earnings and projects

Earnings, last 30 days