Ma Patricia Eleanor D.

Top-Rated Plus Freelancer | 8+ Years of Customer Service & Client Success Experience Hello there! I'm a dedicated and results-driven customer service representative with over 8 years of experience in customer support with supervisory experience. I specialize in providing excellent communication, empathy, and problem-solving to ensure customer satisfaction and smooth operations across multiple channels. My expertise in live chat, email, phone, and social media support allows me to offer comprehensive solutions that meet clients' needs and exceed expectations. I am well-versed in active listening and product knowledge, which enables me to efficiently resolve customer issues, foster positive relationships, and deliver exceptional customer service. With a strong background in ticketing systems and tools like Intercom, I can provide seamless help desk services, ensuring that all inquiries are handled professionally and promptly. Services I Offer: Customer Support (Live Chat, Email, and Phone Support) Technical Support: Offering expert troubleshooting and resolving technical issues quickly. Client Success Management: Ensuring a positive customer journey and maximizing satisfaction. Research & Data Entry: Performing thorough research and data entry to support business needs. Order Tracking & Customer Experience: Ensuring a smooth process for customers from order to delivery. Real Estate Acquisition & Cold Calling: Providing valuable assistance in real estate transactions and lead generation. Social Media Management & Support: Managing and supporting your brand’s presence on social media platforms. Tools I'm Familiar With: Intercom | Kustomer | Salesforce | Zendesk | Freshdesk | Gorgias | Hubspot | Freshworks Asana | Shopify | Podio | Slack | Calendly | GSuite | ERP-One Distribution System Ticketing System I bring a deep understanding of customer satisfaction and customer support metrics, coupled with a high level of product knowledge. My expertise in virtual assistance and leadership skills ensures that I am well-equipped to manage both customer-facing and behind-the-scenes tasks with professionalism and precision. Whether you're looking for customer service, technical support, or someone to handle inbound/outbound calls, I am here to ensure your customers’ needs are met with care, efficiency, and dedication. Let’s work together to deliver outstanding results!