Back to leaderboardLast snapshot: Nov 7
Geraldine E.
Customer Support Specialist
Energetic Customer Service Representative with 3+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. I have a background in placing an order, approving online order , fraud analyst and credit card inquiries. I have knowledge using CRM platform, google sheets , excel, Zendesk and office tools. I am highly driven. I don't have a problem working alone without any supervision or working with a team, I can easily able to fit in.
🇵🇭Caloocan City, Philippines$7/hr80% JSS4.65 (2)Since Jan 2021
Earnings and projects
MRR
$1,030$1k
Last 6 months ÷ 6
World#46,910 / 412,022 / 412k
🇵🇭Country#8,618 / 56,319 / 56.3k
Revenue, last 30 days
$990$990
Last 6 months: $6.2k
World#43,120 / 412,022 / 412k
🇵🇭Country#8,700 / 56,319 / 56.3k
Total earnings
$81,132$81k
Billed in all: $82,829$83k
World#49,031 / 412,022 / 412k
🇵🇭Country#6,896 / 56,319 / 56.3k
Per project
$40,566$41k
$6.2k in the last 6 months
World#1,504 / 412,022 / 412k
🇵🇭Country#157 / 56,319 / 56.3k
Projects, last 6 months
1
100% fixed0% hourly
World#128,092 / 412,022 / 412k
🇵🇭Country#14,297 / 56,319 / 56.3k
Projects in all
2
Across 3 contracts
33% fixed67% hourly
World#328,886 / 412,022 / 412k
🇵🇭Country#36,738 / 56,319 / 56.3k
Earnings, last 30 days
$82.8k+$990 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
Skill rankings: Top 16% in Email Communication
Ranked by MRR among everyone on Upwork with the skill.
- #29Know Your Customer168 freelancers · 🇵🇭 #19Top 17%🇵🇭#19 of 69
- #87Zoho Desk401 freelancers · 🇵🇭 #17Top 22%🇵🇭#17 of 58
- #823Customer Satisfaction3,986 freelancers · 🇵🇭 #417Top 21%🇵🇭#417 of 1,816
- #1,074Phone Support5,089 freelancers · 🇵🇭 #585Top 21%🇵🇭#585 of 2,568
- #1,318Zendesk5,908 freelancers · 🇵🇭 #722Top 22%🇵🇭#722 of 2,921
- #2,260Email Communication14,123 freelancers · 🇵🇭 #1,292Top 16%🇵🇭#1,292 of 6,862
- #2,757Email Support14,954 freelancers · 🇵🇭 #1,717Top 18%🇵🇭#1,717 of 8,734
- #3,497Customer Support20,101 freelancers · 🇵🇭 #1,790Top 17%🇵🇭#1,790 of 9,123