Janine D.

I am a seasoned professional with a diverse background that combines over a decade of experience in customer service, virtual assistance, and operations management. I have completed an A-Z Amazon Virtual Assistant (VA) training program, led by a successful Amazon VA and overseen by an 8-figure Amazon seller, which has equipped me with a strong understanding of Amazon business operations, including product research, listing optimization, and customer service. My professional journey spans 10 years in the customer service industry, with 5 years as a Senior CSR in a BPO, as well as leadership roles in the aviation sector, including 1 year as a Team Lead for ground crew and 5 years as a Station Master at Dubai Airports. I also have 4 years of experience as an Email Support Virtual Assistant, managing production and client communication for a custom-made jewelry business based in the USA. I am highly consistent in exceeding client expectations, as evidenced by stellar customer reviews and performance metrics (KPIs). My background in customer service and operations management, combined with my Amazon VA expertise, allows me to offer comprehensive solutions that drive results.