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Alyana Grace M.
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Alyana Grace M.

Training Specialist and Quality Analyst, CSSYB

I offer over 11 years of experience in customer service and 7 years of training and quality assurance expertise. Passionate in developing people, improving performance, and enhancing customer experience through effective training, quality monitoring, and optimizing business processes using data-driven insights. I am committed to driving continuous improvement through impactful training, data-driven quality analysis, and streamlined business processes.

🇵🇭Quezon City, Philippines$20/hr100% JSS5.00 (2)Since Jan 2021
GlobeUpwork

Earnings and projects

MRR
$2k

Last 6 months ÷ 6

World#23,216 / 412k
🇵🇭Country#2,688 / 56.3k
Revenue, last 30 days
$0

Last 6 months: $12k

Total earnings
$123k

Billed in all: $126k

World#30,667 / 412k
🇵🇭Country#3,552 / 56.3k
Per project
$61k

$12k in the last 6 months

World#602 / 412k
🇵🇭Country#31 / 56.3k
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇵🇭Country#14,297 / 56.3k
Projects in all
2

Across 3 contracts

0% fixed100% hourly
World#328,886 / 412k
🇵🇭Country#36,738 / 56.3k

Earnings, last 30 days

$126kNothing earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$124k$126k$128k$130kOct 8Oct 23Nov 7

Skill rankings: Top 4% in Training Needs Analysis

Ranked by MRR among everyone on Upwork with the skill.

  1. #6Training Needs Analysis134 freelancers · 🇵🇭 #2Top 4%
  2. #7Business Process Model & Notation69 freelancers · 🇵🇭 #1Top 10%
  3. #21Training Design332 freelancers · 🇵🇭 #7Top 6%
  4. #41Customer Service Training470 freelancers · 🇵🇭 #13Top 9%
  5. #79Training1,082 freelancers · 🇵🇭 #18Top 7%
  6. #97Time Management1,763 freelancers · 🇵🇭 #21Top 6%
  7. #125Training & Development1,511 freelancers · 🇵🇭 #29Top 8%
  8. #272Process Improvement2,840 freelancers · 🇵🇭 #43Top 10%