Paul H.

I specialise in turning new clients into long-term, successful partners through structured onboarding and proactive client success. With a background across client success, account management, and operations management, I work at the intersection of client relationships and operational execution, ensuring clients not only receive great service, but also experience clear value at every stage. My approach is simple: ✅ Get clients set up quickly and correctly ✅ Communicate clearly and proactively ✅ Identify risks before they become problems ✅ Keep projects moving without friction I’ve managed multiple client accounts simultaneously across SaaS and agency environments, acting as the central point of coordination between clients and internal teams. This allows me to maintain strong relationships while ensuring delivery stays on track and aligned with expectations. I can also manage and coordinate SEO campaign execution. I’m particularly strong in: • Client onboarding & time-to-value optimisation • Retention through proactive communication • Cross-functional coordination with delivery teams • Managing multiple accounts without compromising quality I thrive in fast-paced, remote environments where ownership, clarity, and client experience are key to success. ✅ Available for remote freelance and contract opportunities ✅ Comfortable operating as a fractional team member or end-to-end project lead ✅ Passionate about delivering value, reducing friction, and exceeding expectations HARD SKILLS * Scheduling projects * Renewal & retention * Relational intelligence * Intervention & support * Managing & delegating * Prioritizing & setting goals * Stakeholder relationship building * Identifying & managing changes to projects * Developing detailed & comprehensive project plans * Knowing which project management tools to use & when SOFT SKILLS * Creativity * Resilience * Leadership * Negotiation * Adaptability * Collaboration * Communication * Critical Thinking * Time Management * Emotional Intelligence * Curiosity & lifelong learning TOOLS EXPERIENCE *Slack *Front *Asana *Canva *Figma *Apollo *Claude *Notion *ClickUp *Monday *ChatGPT *Teamwork *Wordpress *Google Suite *LI Sales Navigator And willing to learn more! Let’s connect if you’re looking for a reliable and adaptable partner to help drive client success and operational excellence. 🤝 - "In my capacity as director of Future Finance, I had the pleasure of working with Paul Harper whom I contracted as a project manager to take our business online and to advise us on the tools required and the systems and procedures that we would have to implement. During this time I have come to know Paul as being very professional, honest, and someone with a great work ethic. We have learned a lot from Paul during his time with us. Most notable would be Paul’s ability to patiently listen during meetings without jumping to answers. In conclusion, I can recommend Paul as an asset to an organization as he demonstrates dedication with a keen eye for detail." - Juan De Heer Director, Future Finance - "Paul is thorough in his work, knowledgeable in his field of expertise, willing to go the extra mile, and hard-working. Any task given to him, he would handle with the same commitment." - John Roux CEO, Umvuni Solutions - "Paul jumped into the deep end in a complex and chaotic environment. He was willing to work very hard and carried a lot of weight for the team. If you need someone who will be dedicated to success, will be reliable and professional in any environment, and a joy to work with then Paul is your man." - Joshua Worret, Director Leadballer - I've had the pleasure of working with Paul for nearly a year now. In this time, Paul has never ceased to impress me with his remarkable blend of loyalty, dedication, and flexibility that makes him an invaluable asset to our team. One of the most recent and notable of Paul's achievements was managing the project for our new website. His leadership and self-drive throughout the development, launch, and subsequent promotion of the site was nothing short of exemplary. He not only ensured that the project stayed on track and within budget but also played a pivotal role in the communication and announcement strategy across our social media platforms. His ability to adapt to new challenges and learn at an impressive speed was evident throughout this project. To be clear, Paul is equally dedicated to everything he does. He approaches every task with a can-do attitude and a commitment to excellence. "Overall, I can't emphasize enough how much of an standout Operations Manager Paul is, who brings a unique blend of skills, dedication, and a forward-thinking mindset to his role. I am confident that he will continue to excel and be a driving force in any endeavor he undertakes. I wholeheartedly recommend Paul and am excited to see what he accomplishes in the future". - Tammer Mahdy, Founder at Tribal Content