Faiz S.

I am a certified Microsoft Teams expert having overall 7 years of experience in Microsoft teams & Skype for business migration & troubleshooting. •Presently working as Microsoft Teams Voice Expert. I have achieved MS-700 Teams Administrator Associate Certification. I have achieved MS-720 Teams Voice Expert Certification. •Performed Leadership, problem solving as well as decision making roles. •Comprehensive understanding of Microsoft Environment, Skype for Business, Lync, Exchange, Microsoft Teams, SharePoint, AD, DNS, DHCP, Management, Remote Support. •Adept in analyzing technical needs, evaluating end-user requirements, custom designing solutions and troubleshooting for complex information systems management. •Having the Knowledge and Hands on in Microsoft Teams Direct Routing architecture, Skype for Business, Office365 products. •knowledge in Azure cloud technology & AD integration and troubleshooting. •Having the knowledge & hands-on experience in SFB hybrid voice technology. •Having the knowledge & hands on in migration the tenant from SFB to Microsoft Teams. •Having the knowledge & hands-on experience in Auto Attendant & Call Queue. •Understanding of call analytics reports from Teams Admin center. •Analyze the logs & prove the root cause of the issue (Snooper, fiddler, netmon tools) •Handling the premier customer from North America Region & coordinate with the respective Technical account Manager to provide the correct information to our customers. •Having Detailed knowledge on Design & Skype to Teams DR Upgrade. •Knowledge on Video endpoints (Pexip & Polycom integration with Microsoft teams). •Strong experience in UC Microsoft domain in a service provider environment.