Alodia E.

I am an experienced Virtual Administrative Assistant and E-Commerce Customer Support Representative who has worked with US and Canada-based companies, supporting daily oeprations and delivering high quality customer service through email and live chat. I help online businesses maintain smooth operations by managing administrative tasks, responding to customer inquiries efficiently, and ensuring a positive customer experience that builds trust. WHAT I DO BEST: *Handle customer inquries via email and live chat. *Process orders, refunds, returns,and cancellations. *Track shipments and resolve delivery issues. *Maintain organized records and CRM systems. *Manage inboxes and administrative tasks. I am detail oriented, dependable, and comfortable working across different time zones. My goal is to reduce your workload while maintaining excellent service standards for your customers. PLATFORMS AND TOOLS: Shopify Gorgias Helpscout Oracle Netsuite ShipFusion Bolt Logistics Flexport GSuite (Google docs, Calendar, Sheets) Project Management (Asana, Trello) MS Office, Word & Excel