Leanne Grace G.

Hi, I'm Leanne! I am a dedicated Customer Support Specialist who loves helping people and creating positive experiences for users. Over the past few years, I have had the privilege of providing technical troubleshooting, billing assistance, and platform support for SurveyMonkey. I truly care about the quality of my work and focus on handling every customer ticket with genuine empathy, patience, and attention to detail. Whether I am working as a virtual assistant or managing an independent graveyard shift, my goal is always to be a dependable, quiet force behind the scenes that your team can fully rely on. How I Can Help Your Team: - Customer Experience: Experienced in handling customer inquiries, resolving issues, and ensuring users have a smooth experience. - Technical & Billing Support: Comfortable guiding users through technical steps and resolving account or billing questions smoothly. - Reliable & Adaptable: Experienced in working Eastern Standard Time (EST) hours and fully open to your flexible schedules based on your team's needs. - Warm Communication: I aim to explain complex steps in a simple, gentle, and easy-to-understand way for users. I am always motivated to learn new tools, adapt to your team's specific workflows, and help take the pressure off your daily operations. If you are looking for a trustworthy, hardworking representative to support your customers, I would love to connect and see how I can help!