Ledie M.

Passionate and experienced dropshipping professional with a comprehensive background in order processing, customer service, and defect management. Proven track record in efficiently fulfilling orders from major retailers such as Amazon, Walmart, Home Depot, Webstaurant, and more. Skilled in maintaining excellent customer relationships and adept at using various customer service platforms, including Zendesk, Shopify, eBay, Facebook Marketplace, and Facebook Shop. Dropshipping Specialist -Listed products and processed orders for various e-commerce platforms. -Managed customer inquiries and provided exceptional service to maintain positive buyer relationships. -Handled returns and resolved cases, ensuring customer satisfaction and minimizing defects. -Fulfilled orders from major retailers including Amazon, Walmart, Home Depot, and Webstaurant Customer Service Representative -Delivered high-quality customer service using Zendesk on Shopify. -Provided customer support on multiple platforms including eBay, Facebook Marketplace, and Facebook Shop. -Responded to customer messages promptly and effectively, fostering strong relationships with buyers. Skills -Dropshipping Operations -Order Processing -Customer Service -Return and Case Management -Defect Removal -Zendesk -Shopify -eBay -Facebook Marketplace -Facebook Shop