Jenina M.

Hi, I am Jenina Macabasag, an experienced professional with nearly 8 years of expertise in the BPO industry. My expertise spans across various roles including Virtual Assistant, Credentialer, Technical Support, Email and Chat Support, and Customer Service Representative. I hold a bachelor's degree in Business Administration majoring in Accounting Technology from the prestigious University of the East in the Philippines. In addition to my professional achievements, I take pride in founding a volunteer program that has made a positive impact on charity organizations throughout the Philippines. I am dedicated to supporting people so they can have the ultimate customer journey. The project management tools provide me with 100% of the tasks, allowing me to focus on achieving win-win growth. I am very detail-oriented, honest, hardworking, motivated, and able to maintain a high level of concentration when it comes to my work. 📞Customer Care / Technical Support ✅Credentialer ✅ Email and Chat Support 📉Data Entry ✅Online Research ✅50 WPM Applications and Tools, websites I use: -Zendesk -Salesforce CRM -CoreLogic CRM -Zoho -Dash Restoration Management -Slack -Google Sheets -Google Docs -Instacred -TextUs -OpenPhone -Podium -IS Talk -Nursys -Turn -Checkr -AHA -Microsoft Excel -Microsoft Word -Microsoft Powerpoint -Outlook -Outlook Calendar -Gmail -OneNote -XactAnalysis -Xactimate -Eagleview -Quickbooks -Quickbooks Timesheet -Encircle -Avaya -PandaDocs -Docusign -Insurance Software (Alacrity / Accuserve / Symbilty / Lionsbridge / Contractor Connection / MICA) -Front -Acuity -Woocommerce -ClickFunnel -Logiwa -Squarespace -Zapier -Easy Pay Direct Gateway