Mark P.

Leveraging 13 years of experience in BPO, detail-oriented team player, resolution driven with strong organizational skill. Works under strict deadlines and makes independent judgement to achieve campaign requirements. Below are some of the highlights I do as a trainer: -Helped senior management build learning and development strategies focused on specific organizational needs. -Maintains training records and documentation for compliance and reporting purposes in an orderly manner. -Produced detailed training reports to comprehensively assess employee performance. -Supported and helped facilitate organizational growth by developing employee training plans. -Supports deck preparation for meetings like Training and Quality Observations, or business reviews by providing insights and recommendations to the first line manager as appropriate. -Communicate with stakeholders as needed. (Eg. Call outs, Program updates, Curriculum Revamp) Below are skills I have honed over the years: -Providing Customer Service -Handling Conflicts and Delivering Bad News -Revising Negative Feedbacks -Order Fulfillment -Organization Skill -Updating Database -Problem Solving Orientation -Computer Proficiency -Competent in facilitating Virtual Sessions -Excellent in Training methodology