Beauty L.

Customer Success Operations Manager | Chief of Staff | EA

With over 10 years of experience in Customer Success, Operations, and Executive Leadership, I specialize in building scalable systems, delivering exceptional client experiences, and driving strategic growth for startups and remote-first teams. I’ve served as a Chief of Staff, Head of Operations, and Customer Success & Operations Manager, supporting CEOs and leadership teams in fast-paced, high-growth environments. My focus is always on people, performance, and process—ensuring teams are aligned, clients are engaged, and goals are consistently met or exceeded. From managing 18 Executive Assistants across 18 CEOs, to scaling a remote agency from 3 clients to 12+ with 37 top-tier talents, I’ve built SOPs from scratch, improved retention through proactive CS strategies, and led performance-driven teams across departments. I’m also well-versed in Customer support workflows, escalation handling, and client feedback loops. Whether it’s onboarding clients, setting up cross-functional OKRs, resolving escalations, or streamlining internal ops—I bring calm, clarity, and structure where it matters most. I know how to navigate complex challenges and help both businesses and customers succeed. If you're looking for a strategic partner who blends operational excellence with customer-centric leadership—I’m here to help.