Muhammad A.
Expert Customer Support & SaaS Specialist | Zendesk & Intercom
Customer Support & SaaS Specialist with 7+ years of experience helping SaaS and eCommerce businesses streamline support, improve onboarding, and automate workflows using Zendesk, Intercom, Salesforce Service Cloud, Freshdesk, and HubSpot. What I deliver: Zendesk & Intercom setup, optimization, and automation Customer onboarding flows & AI chatbots (Fin AI, workflows) Helpdesk migrations (Zendesk ↔ Intercom ↔ Freshdesk ↔ Salesforce) Knowledge bases (Zendesk Guide, Intercom Articles, Confluence) Multi-channel support (Email, Chat, WhatsApp, Social) Reporting, SLAs, macros, triggers & integrations (Zapier/Make) Detail-oriented, proactive, and focused on faster response times, lower ticket volume, and happier customers. Available for one-time setups or long-term support. 👉 Let’s turn your support system into a growth engine.
Earnings and projects
Last 6 months ÷ 6
Billed in all: $7,510$7.5k
Across 2 contracts
Across 42 contracts