Kylle Chezka B.

I've been with the BPO Industry for the past 3 years and worked as a Customer Service Representative handling both voice and chat accounts. As a Customer Service Representative, I've assisted a Financial Account for 1 year and 8 months, and then I transferred to a Retail Account for 11 months. Both of the accounts cover basic troubleshooting, online account management, bill explanation, upgrades, and order inquiries to US-Based customers. Working in the business process outsourcing industry has taught me that giving clients a great customer service experience, benefits the company substantially when we provide them the assurance that their business is valued. Happy customers are more likely to become long term business partners, and that is a fact. I put this knowledge into my heart while assisting customers in a polite and professional manner. I am highly organized, efficient, and proactive in making decisions to assist the agents in delivering beyond customers satisfactions. I am a fast learner that's why no job is too difficult as long as you're persistent to learn. I look forward to apply my expertise and interpersonal skills within an exciting company with solid growth aspects.