Lamony S.

Hello, I'm Lamony — a dedicated Customer Service Representative and Virtual Assistant with over 5 years of experience, including strong expertise in supporting short-term rental operations. I bring reliability, empathy, and professionalism to every task — whether it's handling guest communication, coordinating calendars, or keeping inboxes organized. My goal is to make your workflow smoother and your customer experience exceptional. Key Skills Customer Service Excellence: Skilled in managing inquiries, resolving issues, and delivering top-tier support that builds trust and satisfaction. Short-Term Rental Support: Experienced in booking coordination, guest messaging, calendar management, and handling reviews across platforms like Airbnb, VRBO, and Booking.com. Communication: Clear, professional, and warm communication with clients, guests, and team members. Tech-Savvy: Proficient with a variety of tools and platforms including Slack, Eviivo, Google Workspace, Breezeway, and others for short-term rentals. Inbox & Calendar Management: Skilled at managing busy inboxes, keeping communications organized, and scheduling without conflicts. Problem Solving: Able to think quickly and resolve unexpected issues calmly and effectively — especially in guest-facing situations. Organizational Skills: Excellent at keeping workflows tidy, documents in order, and tasks moving forward efficiently. Social Media Support: Experience scheduling posts, responding to messages, and supporting consistent online engagement. Services I Offer Guest communication and booking platform management Calendar and availability coordination Email and inbox management General admin and data entry Review management and guest support Social media content scheduling and basic engagement Why Work With Me ✅ Dependable and detail-oriented ✅ Calm under pressure and quick to adapt ✅ Professional, friendly, and guest-focused ✅ Experienced in fast-paced, high-touch environments Let’s streamline your operations, elevate your customer experience, and take some weight off your shoulders. Reach out anytime — I’d love to support your success! Please Note: 🚫 I do not accept sales or lead generation roles.