Juan Pablo M.

Hi! I'm a bilingual English-Spanish professional with a Bachelor's Degree in Business Administration and experience in operations management, international logistics, procurement, administrative support, payroll coordination, sales, and customer service. I help businesses stay organized, streamline daily operations, coordinate suppliers, manage orders, and provide reliable administrative support. **Here's how I can help your business:** - **Virtual Assistance & Administrative Support:** Data entry, email management, reporting, document organization, and daily operational tasks. - **International Logistics & Procurement:** Shipment tracking, import/export coordination between China and Mexico, supplier communication, purchase order management, quotations, and logistics documentation. - **Operations & Process Management:** Workflow coordination, order tracking, process improvement, and communication between teams, customers, and suppliers. - **Payroll & Invoicing Support:** Payroll coordination, invoice preparation, administrative records, and payment tracking. - **Sales & Customer Support:** Lead follow-up, customer communication, account management, and sales coordination. - **CRM & Digital Marketing Support:** Experience with CRM platforms, digital marketing campaigns, Facebook Ads, and customer engagement. I have worked with companies in international trade, logistics, commercial cleaning operations, steel structures, and contact centers. These experiences have helped me develop strong organizational skills, attention to detail, problem-solving abilities, and a results-oriented mindset. I'm comfortable working with tools such as Microsoft Office, QuickBooks, HubSpot, and GoHighLevel. As a native Spanish speaker with advanced English skills, I can support both English-speaking and Spanish-speaking clients. My goal is to become a reliable extension of your team by providing accurate work, clear communication, and consistent follow-through. Let's discuss how I can help your business save time and improve its daily operations.