Ana N.

Hey there! I'm Ana, a native European Portuguese speaker with a versatile skill set developed over 5 years working in the Administrative Area. My experience has involved comfortably and professionally coordinating content production, managing revisions, working across teams, respecting approval procedures, and independently delivering defined project stages. SUMMARY (if you don't have time to lose OR watch my video): I have been providing several services for entrepreneurs and business owners, which have helped me develop the following skills:  • Project management skills, such as contact management (emailing, calling, scheduling, etc.); management of tasks, documents, and teams; management of content (research, organisation, publication and presentation); management of online orders through online ticketing systems;  • Experience in the book publishing world and platforms within: KDP, Ingram (LightningSource), Goodreads, Stison, Bookbeam, Bowker)  • Knowledge and independent use of several administrative-related platforms (e.g., Notion, 17hats, GoHighLevel, Google Drive, Kajabi);  • Web research, data entry, and lead generation skills;  • Professional use of Google Workspace;  • Translations (English to Portuguese and vice versa);  • Usage of AI as a working tool;  • AI model training (prompt creation, response evaluation, audio matching and audio creation)  • Customer support through calling (outbound and inbound) and emailing;  • Professional use of spoken and written English;  • Self-management, communication, and critical thinking skills;  • Blog writing (personal account on Medium) MORE DETAILED SKILLS (if you want to learn more): I can deliver high-quality assistance on the following administrative tasks:  • Book publishing (full process on KDP and Ingram, with project management tools, such as GoHighLevel & 17hats) & royalties payment software (Stison);  • Email management (marketing campaigns, follow-up, appointment scheduling, email box cleaning/organization);  • Light email campaign and website pages set up (e.g. Kajabi)  • Lead generation & cold outreach (e.g. on Google and LinkedIn, using Pipedrive, HubSpot and Notion as tracking platforms)  • Research and platform training (on different search engines, including AI platforms)  • Data entry (e.g., in Excel)  • Project management tools (e.g., Notion, GoHighLevel & 17hats)  • AI model training (e.g., Outlier)  • Cold outreach (eg.: through LinkedIn)  • Search, contact, and hire professionals  • Creation (eg.: on Sage) and management of invoices and receipts  • Proofreading (PT) and translations (ENG-PT & PT-ENG)  • Interviews and selection of candidates (Google Calendar/Meets, Zoom, Skype)  • Creation of application forms in Google Forms  • Other tasks. Platforms/software knowledge:  • Google Drive Suite  • Notion, 17hats & GoHighLevel  • KDP, Ingram, Goodreads & Bookbeam  • Kajabi  • Stison  • Snappy  • Fiverr  • Hubspot (Deals & Tasks) and Pipedrive;  • Slack;  • Canva;  • Zoom, Google Meet and Skype;  • Sage (Portuguese Online Invoicing Program - basic)  • Hunter. io  • ChatGPT Languages:  • European Portuguese (Native);  • English (Fluent, Level C1);  • Spanish (Basic: Listening B1; Speaking A2; Writing A1).