Kathleen M.

Customer Support Specialist | Email, Phone & CRM Management

I bring over 10 years of experience working in luxury hotels within the restaurant industry, where I operated in fast-paced, high-performance environments that required exceptional customer service, attention to detail, and the ability to stay calm under pressure. My background has equipped me with strong skills in client communication, client intake, relationship management, and delivering seamless, high-quality experiences. I specialize in customer support, client intake, virtual assistance, email and phone communication, scheduling, data entry, and CRM management. I am highly organized with strong planning and multitasking abilities, allowing me to manage high volumes of work while maintaining accuracy and efficiency. As someone who was often the first point of contact, I excel at building trust quickly, qualifying client needs, and guiding individuals through processes with professionalism and empathy. I take pride in being dependable, detail-oriented, and responsive always ensuring every client interaction is handled with care. I am a quick learner who adapts easily to new systems and workflows, and I am always open to expanding my skill set. I also speak conversational Spanish, which allows me to communicate with a broader range of clients. If you’re looking for someone reliable, polished, and client-focused to support your business, I’m ready to help.