Gabriel G.

Bilingual Virtual Assistant | Customer Support | Legal Intake

Helping people has always been at the center of my career. With more than 10 years of experience in customer service, technical support, sales, and legal intake, I've built my career by creating positive experiences for customers while helping businesses operate more efficiently. Throughout my career, I've worked with leading BPO companies in Nicaragua, supporting well-known U.S. brands across high-volume customer service environments. In addition to my corporate experience, I've also worked as a freelancer, partnering directly with businesses and law firms to provide reliable virtual support, client intake, case management, and administrative assistance. My legal experience includes personal injury and immigration law, where I handled client intake, case screening, document collection, onboarding, property damage claims, and ongoing client communication. I understand how important empathy, organization, and attention to detail are when working with clients facing stressful situations. I'm experienced using a variety of CRM and case management platforms, including Filevine, Clio, HubSpot, Zendesk, SAP, Camp Legal, and other business tools. I'm comfortable managing emails, calendars, documentation, reports, and customer communications through phone, chat, and email. As a bilingual professional (English and Spanish), I communicate confidently with clients from diverse backgrounds and always strive to build trust through professionalism, responsiveness, and genuine care. If you're looking for someone who learns quickly, communicates clearly, takes ownership of every task, and consistently delivers excellent customer experiences, I'd be happy to help your business grow.