Kristine Evan S.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Reliable. Organised. Client-Focused Hi, I'm Kristine, a Virtual Assistant specialising in NDIS administration, rostering, invoicing, and business support for Australian businesses and NDIS providers. With over 14 years of experience in virtual assistance, customer support, administration, and business operations, I help businesses stay organised, manage daily tasks, and streamline their workflows. My Services NDIS Administration & Compliance • Participant intake, onboarding, and record management • Service Agreements, Consent Forms, and documentation • Participant files and compliance records • Service bookings and administrative follow-ups • Communication with participants, families, and support coordinators • Understanding of NDIS pricing arrangements, support item codes, and claiming requirements Rostering & Recruitment • Staff rostering and shift scheduling • Managing cancellations, replacements, and staff availability • Matching support workers with participant needs • Staff onboarding and compliance document checks • Recruitment administration and applicant screening • Roster updates and workforce communication Invoicing & Bookkeeping Support • Invoice creation and processing • NDIS invoicing using relevant support items and codes • Invoice checking and payment tracking • Accounts receivable and overdue invoice follow-ups • Basic Xero tasks and reconciliation support Virtual Assistance & Customer Support • Email and inbox management • Calendar management and appointment scheduling • Data entry and document preparation • Customer service via email, live chat, and social media • E-commerce order processing and customer enquiries • Database management and general administration • Workflow organisation and business support Software & Systems • ShiftCare • Cliniko • Splose • Careview • Xero • Shopify • WordPress • ClickUp • Gorgias • Zendesk Why Work With Me? • Over 14 years of experience in virtual assistance and customer support • Hands-on experience supporting NDIS operations • Strong organisational skills and attention to detail • Reliable, proactive, and able to work independently • Professional communication and confidentiality • Experience supporting Australian businesses • Committed to accurate documentation, timely follow-ups, and efficient workflows I understand the importance of organised administration, accurate invoicing, reliable rostering, and clear communication in running an NDIS business. My goal is to take care of the administrative workload so you can focus on your participants, your team, and growing your business. If you're looking for a dependable Virtual Assistant who can support your day-to-day operations, I'd love to hear from you. Let's work together!