Rochelle A.

Are you looking for a reliable Virtual Assistant who can handle the details, keep records organized, and make sure important administrative tasks don't get missed? I can help. I’m an Administrative & Property Management Virtual Assistant with professional experience in CRM and data entry for an Australian-based company, combined with around 10 years of hands-on property and rental administration experience. My experience includes: • CRM & Data Entry – maintaining accurate records, updating information, checking data, and keeping systems organized • Property Administration – tenant onboarding, room viewings, tenant records, billing, payment tracking, move-outs, and follow-ups • Billing & Invoicing – preparing rental and utility bills, calculating electricity and water usage, monitoring outstanding balances, and maintaining payment records • Administrative Support – document preparation, file management, data entry, email support, and general office administration • Customer & Tenant Support – professional communication with customers, tenants, and other contacts by email, chat, and phone • Microsoft Excel & Word – spreadsheets, calculations, records, invoices, reports, and professional documentation I also have Quality Assurance experience, which strengthened my attention to detail and habit of checking information carefully before considering a task complete. One thing I value in my work is learning the client's process instead of simply completing individual tasks. I take time to understand how information should be recorded, what needs to be followed up, and what deadlines or details should not be missed. I have worked with Australian business processes and am comfortable communicating with Australian clients by phone and written communication. I may not have used every software platform a client uses, but I am comfortable learning new systems and applying the administrative and CRM skills I already have. If you need someone who is organized, detail-oriented, comfortable with repetitive administrative work, and willing to take responsibility for keeping your day-to-day operations organized, I’d be happy to help.